Tag Archives: traveller reviews of UK hotels

On line reputation management – some interesting takes

Firstly, do not equate this post with ‘how to manage Trip Advisor reviews – there are reams already out there on this, and its part of, but anything but the whole story We will focus on online reputation management, and … Continue reading

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Reputation management on line – some thoughts

We are constantly amazed by the lack of seriousness by which hotels, whether brands or independents, take online reputation management. Yet many of these hotels will be the first to cry foul when Trip Advisor ‘allegedly’ publishes what they consider … Continue reading

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The Trip Advisor saga goes on – enter the post stay on line guest survey

Many of my clients, and other hoteliers i know,  are using post stay on line guest surveys very effectively and these can be comp0lied and measured against key quality control standards they have set for their target customer mix, which … Continue reading

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“Is there anyone out there who really loves the customer?”.

Below is a response from the co-founder of Mr and Mrs Smith, on a subject we at Innfinite are particularly interested in as many of our clients know, and on which we contribute to many forums and discussion groups. This … Continue reading

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