Tag Archives: flash selling sites

Where hotels allow flash selling ‘paranoia’ to overtake core CRM strategy

This is not my first experience of this phenomenon, and probably not the last – but the most recent. Every October, my family and I used to stay in a certain well known hotel in Scotland for a relax break … Continue reading

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Hotels should not indulge in deep discount flash selling – that’s final!

Public health warning number 1 –  EMBRACE THE CONCEPT OF RISK/REWARD Meaning – flash sales are extremly high risk, very low reward. Throwing the baby (the loyal customer) away with the bathwater( the non-loyal Groupon customer) comes firmly to mind. … Continue reading

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Where has the product and service disappeared out of hospitality?

I am in my fortieth year of ‘experience’ in the UK hotel industry, and never at any point, even in my earliest days, have i see an industry in such disarray and far as the product and service, and the … Continue reading

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‘The end of yield management’

This is really worth a read http://www.hotelnewsnow.com/articles.aspx/6714/The-end-of-yield-management

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Daily deals growth rages on – some thoughts

“What is a cynic? A man who knows the price of everything and the value of nothing.” This is often quoted to distinguish the concepts of value and price. However there is a new wave of travel shopper behaviour permeating the … Continue reading

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