Monthly Archives: October 2012

Where hotels allow flash selling ‘paranoia’ to overtake core CRM strategy

This is not my first experience of this phenomenon, and probably not the last – but the most recent. Every October, my family and I used to stay in a certain well known hotel in Scotland for a relax break … Continue reading

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Booking.com – the sequel

Editor’s note – ALL SERIOUS HOTELS SHOULD SIGN THIS PETITION – here is the link http://hospitality-on.com/?page=evenement-petition  – – why? – read on This is a guest post by Georges Panayotis “The numerous reactions to my previous editorial show that there is … Continue reading

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Booking.com – why we detest this apparent necessary evil in hotel distribution

PROLOGUE The hotel industry is huge in size, small in collective power, collaboration and ideas. As a result it is at the complete mercy of the well organised on line third party travel market, especially indiscriminate vultures like Booking.com – … Continue reading

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