Monthly Archives: November 2011

The true cost of OTA commission (rarely drawn to the attention of the hotel!)

To many this may be obvious, but my experience tells me it isn’t. It came to my attention again most recently on a daily deals issue very topical these days). Here’s the scenario:- Intermediairs such as OTA’as, daily deals sites, … Continue reading

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Rate parity – or not

Elsewhere I have posted my thoughts on rate parity. Those of you who know me know that it is one of my pet hates. You will also know that I detest some of the rate shopping tactics and related attitudes … Continue reading

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Where has the product and service disappeared out of hospitality?

I am in my fortieth year of ‘experience’ in the UK hotel industry, and never at any point, even in my earliest days, have i see an industry in such disarray and far as the product and service, and the … Continue reading

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How companies are funding social media ‘marketing’, programs and activity – an afterthought

Amongst all the hype about social media, and the hypothesis that it is the new norm &c &c (which in commercial travel it most certainly isn’t), a few brave souls try to actually recommend how to measure ‘success’ – here … Continue reading

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