Monopolies are Made and Unmade

This is an unmissable read for all hoteliers with serious aspirations to regain, and be in control of their own destiny!

Monopolies Are Made And Unmade

By Georges Panayotis

Georges Panayotis

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Increase Direct Bookings and Keep Your OTA Happy? Yes, It’s Possible

This is a guest post by Ashley Verrill 

Hotel operators were thrilled when OTAs like Priceline, Orbitz and Hotels.com first emerged in the hotel industry. These online companies helped fill vacant rooms and brought in extra revenue that hotel operators otherwise would never have seen. Unfortunately, OTAs have done such a good job branding that customers believe these third-party websites always offer the best price. Why should they shop anywhere else?

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A call for a commission-free day

A call for a commission-free day, a great article by Larry Mogelonsky we just had to reproduce

All properties rely (to varying degrees) on online travel agencies for leisure bookings. And for most, it is a love-hate relationship; everyone appreciates the room generation, seemingly on demand. But this volume comes at a price, as for an independent property, the commission rate can be much as 30%. Commissions at that level make us all yearn for the good old days of traditional travel agents and their standardized 10% rates.

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Lets run a Facebook ‘party’ – Avon/Anne Summers comes to mind

We loved this quote so much we just had to reproduce it -

Chintamani Rao from R K Swamy Media Group just commented on:

Facebook Jumps Over The Candlestick

“Facebook have created revenue in a company that had basically no revenue model, and they have done so by seriously compromising users’ privacy. In keeping with that, the top three priorities they have listed are all about advertisers, and through the earnings call there is not a mention of users. How long will they do that? As Henry Blodget wrote, “Advertising on Facebook is like putting up,posters at a party. People go there to,socialise, not to buy stuff.” How long will you go to that party?”

Your comments - http://www.mediapost.com/publications/article/192565/facebook-jumps-over-the-candlestick.html#reply

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Skoosh.com’s reply to us on the booking.com saga.

We really had to publish this, there’s so much evidence of strong feelings on this topic, about which we featured our own thoughts on  http://ukhotelexperts.co.uk/2012/booking-com-why-we-detest-this-apparent-necessary-evil-in-hotel-distribution

- and those of George Panyotis at http://ukhotelexperts.co.uk/2012/booking-com-the-sequel

Hotels continue to walk blindfold straight into the arms of the OTA’s – these thing in the articles above really need to be said.

Here’s the reply to Innfinite from Dorian Harris, from www.skoosh.com

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E and M commerce considerations for brand and independent UK hotels

In this lengthy post we’ll feature some key considerations to have in mind when making a decision brand v independent from an ecommerce point of view, and then going on to select your ecommerce partner assuming that you have a choice in that regard. Please note that ecommerce doesn’t just refer to the website booking engine, it covers the whole on line ‘central reservation system’ (CRS), importantly including IDs, GDS, and channel management and channel connect considerations. We will aim to be as brief as possible, flagging up all the key issues  - this is a huge subject with many areas worthy of individual treatment, we may in fact do this in later posts. Continue reading

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Where hotels allow flash selling ‘paranoia’ to overtake core CRM strategy

This is not my first experience of this phenomenon, and probably not the last – but the most recent. Every October, my family and I used to stay in a certain well known hotel in Scotland for a relax break from our hugely busy workload. This year we didn’t go to that hotel. Why? Here’s why.

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Booking.com – the sequel

Editor’s note – ALL SERIOUS HOTELS SHOULD SIGN THIS PETITION – here is the link http://hospitality-on.com/?page=evenement-petition  - – why? – read on

This is a guest post by Georges Panayotis

“The numerous reactions to my previous editorial show that there is a real problem on the role of online booking sites for distribution, well beyond the case of booking.com, which focused the tension.

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Booking.com – why we detest this apparent necessary evil in hotel distribution

PROLOGUE

The hotel industry is huge in size, small in collective power, collaboration and ideas. As a result it is at the complete mercy of the well organised on line third party travel market, especially indiscriminate vultures like Booking.com – who plunder the hotels and the customers alike.

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Innfinite and its take on social media

I think its time infinite made it clear its position on social media. Our MD Robert Gilmour has been belittled, bullied, named and shamed, you name it, from the army of social media evangelists, bloggers and fanatics out there for daring to suggest that social media is not cutting it in the travel and hotels sector(and is seriously deficient in the one acid test in today’s embattled economic state in travel – ROI).

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